Shipping & Returns

SHIPPING INFORMATION

ORDERS SHIP WITHIN 2-3 BUSINESS DAYS, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. DURING PROMOTIONAL PERIODS, THIS MAY TAKE UP TO 3-5 BUSINESS DAYS.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 3 BUSINESS DAYS, PLEASE CONTACT SUPPORT@JOHNELLIOTT.CO.

PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.

 

DOMESTIC SHIPPING

JOHN ELLIOTT OFFERS FREE UPS GROUND SHIPPING ON ALL ORDERS TO THE DOMESTIC UNITED STATES.

 

DOMESTIC SHIPPING METHODS

UPS GROUND3-8 BUSINESS DAYSFREE

UPS THREE DAY SELECT3 BUSINESS DAYSESTIMATED AT CHECKOUT

UPS SECOND DAY AIR2 BUSINESS DAYSESTIMATED AT CHECKOUT

UPS NEXT DAY AIR1 BUSINESS DAYSESTIMATED AT CHECKOUT

 

EXPEDITED DOMESTIC SHIPPING METHODS

ORDER BEFOREEXPECTED ARRIVAL

UPS THREE DAY SELECTEXPECTED ARRIVAL

UPS SECOND DAY AIREXPECTED ARRIVAL

UPS NEXT DAY AIR

MONDAY 1PM PSTTHURSDAYWEDNESDAYTUESDAY

TUESDAY 1PM PSTFRIDAYTHURSDAYWEDNESDAY

WEDNESDAY 1PM PSTMONDAYFRIDAYTHURSDAY

THURSDAY 1PM PSTTUESDAYMONDAYFRIDAY

FRIDAY 1PM PSTWEDNESDAYTUESDAYMONDAY

SATURDAY 1PM PSTTHURSDAYWEDNESDAYTUESDAY

SUNDAY 1PM PSTTHURSDAYWEDNESDAYTUESDAY

CUSTOMERS WHO PURCHASE AN EXPEDITED SHIPPING OPTION BEFORE 1:00 PM PST ON A BUSINESS DAY, WILL HAVE THEIR ORDER SHIPPED THAT SAME DAY. EXPEDITED ORDERS PLACED AFTER 1:00 PM PST WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.

 

P.O. BOX ADDRESSES

WE ARE UNABLE TO SHIP TO P.O. BOX, APO, OR FPO ADDRESSES.

 

INTERNATIONAL SHIPPING

JOHN ELLIOTT OFFERS WORLDWIDE SHIPPING TO THE FOLLOWING COUNTRIES:

AUSTRALIA, AUSTRIA, BELGIUM, BAHRAIN, BRAZIL, BULGARIA, CANADA, CHILE, CHINA, COLUMBIA, COSTA RICA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, DOMINICAN REPUBLIC, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HONG KONG, HUNGARY, INDIA, INDONESIA, IRELAND, ISRAEL, ITALY, JAPAN, KUWAIT, LATVIA, LITHUANIA, MALTA, MALAYSIA, MEXICO, NETHERLANDS (HOLLAND), NEW ZEALAND, NORWAY, PANAMA, PHILIPPINES, POLAND, PORTUGAL, QATAR, ROMANIA, SAUDI ARABIA, SINGAPORE, SLOVAKIA, SLOVENIA, SOUTH AFRICA, SOUTH KOREA, SPAIN, SWEDEN, SWITZERLAND, TAIWAN, THAILAND, TRINIDAD & TOBAGO, TURKEY, UNITED ARAB EMIRATES, UNITED KINGDOM

 

INTERNATIONAL SHIPPING METHODS

USPS EXPRESS6-10 BUSINESS DAYSESTIMATED AT CHECKOUT

DHL3-8 BUSINESS DAYSESTIMATED AT CHECKOUT

UNFORTUNATELY, WE DO NOT OFFER EXPEDITED SHIPPING FOR INTERNATIONAL ORDERS.

 

CUSTOMS, DUTIES AND TAXES

ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES LEVIED BY YOUR DESTINATION COUNTRY.

UNFORTUNATELY, WE ARE CANNOT CALCULATE THESE CHARGES PRIOR TO YOUR ORDER BEING PLACED, AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES WILL BE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY.

PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PURCHASE.